Refund policy

(1) You can return original packaged products with undamaged seals within 14 days of receipt without stating any reasons by means of a clear declaration in writing (e.g., a letter sent by post or email).

We kindly ask for your understanding that the sales price cannot be refunded for opened products.

The declaration of withdrawal is not bound to any specific form—you can use the following template as guidance:

To CWC Handels GmbH, Franz Josef Platz 9, 4810 Gmunden

Email: office@c-w-c.store Phone number: +43 1 225 63 474

I hereby revoke the purchase contract for the following goods:

… ordered on …

Name of the consumer

Address of the consumer

Signature of the consumer

Date

We appreciate your understanding that any shipping costs cannot be refunded. Please keep the postal receipt.

(2) In the event of an effective withdrawal, we will refund the payment you made within 14 days. An effective withdrawal occurs when you return the unopened goods along with the invoice to us within the 14-day period (dispatch is deadline-compliant). Once we receive the goods you returned in their original packaging, the purchase price will be refunded to you. We use the same payment method that you used for the transaction.

(3) The consumer does not have the right of withdrawal for contracts related to:

  1. Goods that are custom-made according to the customer’s specifications or are clearly tailored to personal needs.
  2. Goods that are delivered sealed and are not suitable for return due to health protection or hygiene reasons, provided that their seal has been removed after delivery.

RETURN DUE TO A COMPLAINT

If, despite our careful quality controls, there is a reason for complaint, please contact us.

We are available from Monday to Friday, 8:00 AM to 6:00 PM.

CONTACT DETAILS