Effective Date: January 1, 2025

1. Controller

CWC Handels GmbH
Franz Josef Platz 9
A-4810 Gmunden Austria

Managing Directors:
Claudia Wagner, Christoph Wagner

Contact:
Phone: +43 1 225635474
Email: office@c-w-c.store

2. Data Protection Officer

Christoph Wagner
Franz Josef Platz 9
A-4810 Gmunden Austria
Email: office@c-w-c.store

3. Categories of Processed Data

We process the following categories of personal data:

Master Data: Name, address, email address, telephone number, date of birth (optional), customer number, delivery address (if different), company name (for B2B customers)

Payment Data: Credit card details, bank account details, PayPal data, Klarna data, other payment data (depending on the payment methods offered), billing data

Usage Data: IP address, browser data, pages visited, product views, order history, search queries, click behavior, length of stay, shopping cart contents, device information

Communication Data: Email traffic, chat logs, reviews, social media interactions (e.g., comments, likes), customer inquiries via contact forms, support tickets

Marketing Data: Newsletter registrations, preferences for personalized advertising (only with explicit consent), participation in competitions and promotions, customer segmentation

Sensitive Data: [If applicable: e.g., health data, information on ethnic origin, provided that this is necessary for the execution of the contract or customer service and with your explicit consent]

4. Purposes of Processing

Contract Execution: Processing orders, delivering products, processing payments, handling returns, processing warranty claims, creating invoices, contract management

Customer Account: Managing your customer account, order history, wish list, customer reviews, managing customer preferences, personalizing content

Customer Service: Answering inquiries, processing complaints, technical support, chat function, providing FAQs, processing support tickets

Marketing: Sending newsletters, product recommendations, personalized advertising (only with your explicit consent), conducting competitions and promotions, personalized offers

Analysis: Improving our services, personalizing content, statistical evaluations, market research, analyzing user behavior to optimize the shop, A/B testing

Legal Obligations: Fulfilling legal requirements, e.g., tax law retention obligations, fraud prevention, fulfilling information obligations to authorities, anti-money laundering prevention

Legitimate Interests: Direct advertising (in compliance with legal limits), improving the website, preventing misuse, protecting against cyberattacks, asserting and defending legal claims

5. Legal Bases of Processing

Contract Fulfillment: Art. 6(1)(b) GDPR (for contract execution)

Consent: Art. 6(1)(a) GDPR (for marketing measures, personalized advertising, cookies, newsletters, sensitive data)

Legal Obligation: Art. 6(1)(c) GDPR (for fulfilling legal requirements)

Legitimate Interests: Art. 6(1)(f) GDPR (direct advertising, improving the website, fraud prevention, protection against cyberattacks)

6. Transfer to Third Parties

We only transfer your personal data to third parties if this is necessary for the fulfillment of our contractual or legal obligations or if you have given your explicit consent. These include:

Payment Service Providers: For processing payments (e.g., PayPal, Stripe, Apple Pay, Klarna, [all payment providers used in the shop])

Shipping Providers: For shipping products (e.g., Austrian Post, DHL, DPD, [all shipping providers used in the shop])

IT Service Providers: For the maintenance of our systems, hosting, cloud services, email marketing software (e.g., [all IT service providers used in the shop])

Marketing Service Providers: For sending newsletters, personalized advertising (only with consent) (e.g., [all marketing service providers used in the shop])

Legal Advisors: For legal advice

Authorities: For fulfilling legal requirements (e.g., tax office)

Shopify: For providing the webshop (see point 12)

7. Data Storage

We only store your personal data for as long as it is necessary for the respective purpose. The data will then be deleted, unless there are legal storage obligations.

8. Your Rights

Access: To your stored personal data

Rectification: Of incorrect data

Erasure: Of your data, provided there are no legal storage obligations

Restriction of Processing: Of your data

Data Portability: Of your data in a structured, common, and machine-readable format

Objection: To the processing of your data, in particular for direct advertising

Complaint: To the data protection authority

9. Cookies and Tracking

We use cookies and tracking tools (e.g., Google Analytics, Facebook Pixel, Hotjar, [all tracking tools used in the shop]) to make our website more user-friendly and to analyze user behavior. You can deactivate the use of cookies in your browser settings.

10. Newsletter

You can subscribe to our newsletter to receive information about our products and offers. You can unsubscribe from the newsletter at any time.

11. Social Media

We may use social media plugins (e.g., Facebook, Instagram, Pinterest, [all social media plugins used in the shop]) on our website. When you use a social media plugin, data is transmitted to the respective social media provider.

12. Shopify

We use Shopify as a platform for our webshop. Shopify processes data from you as a customer. Information on data processing by Shopify can be found in Shopify's privacy policy: [Link to Shopify's privacy policy]

13. International Data Transfers

[Precise information on data transfers to countries outside the EU and the guarantees for an adequate level of data protection (e.g., EU standard contractual clauses), if applicable. Specific details of the recipients in third countries.]

14. Changes to the Privacy Policy

We reserve the right to change this privacy policy as needed. The current privacy policy can be found on our website.

15. Contact for Data Protection Questions

If you have any questions about data protection, please do not hesitate to contact us:

CWC Handels GmbH
Franz Josef Platz 9
A-4810 Gmunden Austria

Phone: +43 1 225635474
Email: office@c-w-c.store